Service Solutions 

 

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Connecting your Brand with your Customers

No matter your Company reputation or Customer Service scores, every interaction with your customers, is critical to your success. However, Organizations or Business Owners often experience a gap in building rapport and connection when providing service to their customers after the sale. At The CTJ Group, we will work with you on this area of opportunity and help you and your team Level up your talents to provide a world-class customer experience that you are looking to achieve and your customers expect. Our Service Solutions Programs will cover fundamental and advance steps to help you create a successful blueprint to improve your connection with your customers and build engagement within your team.

  

We can assist you in the following critical development skills and competencies:

Service Expansion:

  • Service Proficiency

  • Increase Production and Capacity 

  • Time Management

  • Problem Solving and Solution Creation

  • Influence and Effectiveness

  • Engagement

  • Uncovering needs and creating Value 

Professional Enhancement:

  • Service Excellence model

  • Professional Assessment

  • Goal Setting and Planning

  • World Class Service

  • Professional Branding

  • Individual growth and development

  • Communication

Training and Workshops:

  • Preformatted and customizable programs ​

  • Professional Team Workshop

  • BAL(Breakfast And Learn)

  • Service Workshop

  • Train the Trainer

  • Zoom Video Conferencing 

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The CTJ Group